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Billing Representative - Schaumburg, IL
Category: Health Care Industry , Insurance
  • Your pay will be discussed at your interview

Job code: lhw-e0-90671488

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UnitedHealth Group

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  3 Views, 0 Applications  
Billing Representative - Schaumburg, IL
All of us have a short list of the things that make a job great.
If your list includes being able to make a difference, count us in as your next place to work.
UnitedHealth Group is a Fortune 6 leader in health care at a time when health care is evolving for everyone.
Our billing teams are part of an important chain of events that impact the lives of our members in positive ways.
Join this group and we'll have an impact on you.
Apply now and discover the exceptional training, support and opportunities to grow that you'd expect from a Fortune 6 leader.The Billing Representative is responsible for handling all incoming Billing and Eligibility phone calls and for serving as the primary customer interface for departmental inquiries.
Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers.
Direct phone - based customer interaction to answer and resolve a wide variety of inquiries.
Primary Responsibilities: Ensures quality customer service for internal and external customers: Responds to incoming customer service requests, both verbal and written. Identifies and assesses customers' needs quickly and accurately. Solves problems systematically, using sound business judgment. Partners with other billing and eligibility department representatives to resolve complex customer service inquiries. Monitors delegated customer service issues to ensure timely and accurate resolution. Applies appropriate communication techniques when responding to customers and clients, particularly in stressful situations. Informs and educates providers regarding billing/invoicing set up and billing/payment procedures. Places outgoing phone calls to complete follow - up on customer service requests as necessary. Responds to customer service inquiries in writing as necessary. Processes member terminations (i.e.
phone disenrollment). Establishes and demonstrates competency in eligibility, billing and receivable systems and associated applications.
Implements customer service strategies and recommends related improvements / enhancements. Maintains timely, accurate documentation for all appropriate transactions. Makes corrections and adjustments. Consistently meets established productivity, schedule adherence, and quality standards. Proactively seeks to further develop billing and accounts receivable competencies. Keeps management abreast of all outstanding issues. Adapts procedures, processes, and techniques to meet the more complex position requirements. Participates in load balancing. Addresses special (ad-hoc) projects as appropriate. Seeks involvement in continuous quality improvement initiatives. Ensures quality customer service for internal and external customers. Extensive work experience within own function. Work is frequently completed without established procedures. Works independently. May act as a resource for others. May coordinate others' activities. Requirements: High School Diploma / GED or higher 1+ years of customer service experience analyzing and solving customer problems, OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications Experience with MS Excel (create / edit spreadsheets)Available to work 40 hours per week anytime within the operating hours of the site 6:30am-5pm Monday-Friday Preferred Qualifications Experience with or knowledge of ICD-10 codingSoft Skills:Must be able to multi-task and work well under pressure Taking care of business at UnitedHealth Group translates to more meaning and impact as you help improve the lives of millions.
Join us.
Learn more about how you can start doing your life's best work.SM This position may require additional access approvals inclusive of extended background verifications post hire. Careers with Optum.
Here's the idea.
We built an entire organization around one giant objective; make health care work better for everyone.
So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.
Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.
For you, that means working on high performance teams against sophisticated challenges that matter.
Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment. Keywords: billing, customer service, claims, eligibility, Excel, spreadsheet d8300832-aefc-42c5-958e-0a2a0c7616f9
*Billing Representative - Schaumburg, IL*

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